Privacy Notice

Privacy Policy

Introduction / Scope
This Privacy Policy describes how (“Fig MSP, LLC,” “Fig,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or interact with our website at www.figmsp.com (the “Site”).
Important: This Privacy Policy applies to personal information collected through the Site (including contact forms, analytics, and cookies). It does not apply to personal data that we process on behalf of our clients in the course of providing managed IT, cybersecurity, or related services. Such processing is governed by the applicable Master Service Agreement, Data Processing Agreement (or similar), and other client contracts. If you are a client or an end user of a client’s systems, please refer to those agreements and any privacy notices provided by the client.
By using the Site, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not use the Site or submit personal information to us.

Who We Are / Contact
Fig MSP is a managed service provider based in the Dallas, Texas area. For privacy-related inquiries,
please contact us through our contact form.

Information We Collect

A. Information You Provide to Us
When you fill out a contact form, request information, schedule a consultation, or otherwise communicate with us through the Site, we may collect:

  • Identifiers such as name, email address, phone number, and company name;
  • Professional information such as job title or role;
  • Any other information you choose to include in your message or form submission.

B. Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect certain information, including:

  • IP address and approximate location derived from IP;
  • Browser type and version, device type, operating system;
  • Pages visited, time spent, referring/exit pages, and clickstream data;
  • Information collected through cookies, pixels, and similar technologies (see Section 7).

C. Categories of Personal Data 
Depending on your interaction with the Site, we may process the following categories:

  • Identifiers (name, email, phone, IP address);
  • Commercial or professional information (company, role, inquiry details);
  • Internet or other electronic network activity information (browsing history on our Site, interaction
    with our pages);
  • Inferences drawn from the above for internal business purposes (e.g., understanding interest in our services)

How We Use It
We use personal information collected through the Site for the following purposes:

  • To respond to your inquiries, requests for information, or consultation requests;
  • To provide information about Fig MSP’s managed services and offerings;
  • To operate, maintain, secure, and improve the Site;
  • To analyze Site usage and performance (analytics);
  • To detect, prevent, and address technical issues, fraud, or security incidents;
  • To send marketing or promotional communications if you have consented or as otherwise permitted by law (you may opt out at any time);
  • To comply with legal obligations and enforce our Terms.

Sharing / Disclosure
We do not sell personal information. We may share personal information with:

  • Service providers who perform services on our behalf (e.g., website hosting, form processing, CRM/email platforms, analytics providers, security tools). These providers are contractually obligated to use the information only for the purposes of providing services to us and to protect it appropriately;
  • Professional advisors (legal, accounting, etc.) as needed;
  • Authorities or other parties when required by law, legal process, or to protect the rights, property, or safety of Fig MSP, our clients, or others;
  • In connection with a business transaction (merger, acquisition, financing, or sale of assets), in which case personal information may be transferred as part of that transaction, subject to appropriate protections.

We require service providers to implement reasonable security measures and to process personal information only as instructed by us.

Cookies & Tracking Technologies
We and our service providers use cookies, web beacons, pixels, and similar technologies to operate the Site, understand how it is used, and (where applicable) support marketing. Cookies may be “essential” (necessary for the Site to function), “analytics/performance,” or “marketing/advertising.”
You can manage cookie preferences through your browser settings. Some browsers support Global Privacy Control (GPC) or similar universal opt-out signals; where required by applicable law (including the Texas Data Privacy and Security Act), we will honor such signals for sale of personal data or targeted advertising as applicable.
Disabling certain cookies may affect Site functionality. For more details on the specific cookies used, please see any cookie notice or preference center on the Site, or contact us.

Data Security
As a managed service provider focused on technology and security, we implement reasonable administrative, technical, and physical safeguards designed to protect personal information collected through the Site against unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention
We retain personal information collected through the Site for as long as necessary to fulfill the purposes for which it was collected (including responding to inquiries and maintaining business records), to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the information and the context. When no longer needed, we will delete or de-identify the information in accordance with our practices.

Your Rights & Choices 

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

  • Right to Know / Access: Request confirmation of whether we process your personal information and access to that information (and, in some cases, categories of sources, purposes, and third parties);
    • Right to Correct: Request correction of inaccurate personal information;
  • Right to Delete: Request deletion of personal information, subject to certain exceptions (e.g., legal retention requirements);
  • Right to Opt Out of Sale or Targeted Advertising: If we sell personal information or process it for targeted advertising, you may opt out. (Fig MSP does not currently sell personal information.);
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights;
  • Appeal: In some jurisdictions you may appeal a decision regarding your request.

How to Exercise Rights
To submit a request, please use our contact form or use any privacy request form we make available on the Site. We will verify your identity before fulfilling certain requests. You may also designate an authorized agent to submit requests on your behalf in accordance with applicable law.

Marketing Communications
You may opt out of receiving marketing emails from us by following the unsubscribe instructions in
those emails or by contacting us. Operational or transactional messages related to an existing
relationship may still be sent.

Children’s Privacy
The Site is not directed to children under the age of 18, and we do not knowingly collect personal
information from children under 18. If we learn that we have collected personal information from a child
under 18, we will take steps to delete it promptly. If you believe a child under 18 has provided us with
personal information, please contact us.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology,
legal requirements, or other factors. The “Last Updated” date at the top will indicate when the policy
was most recently revised. We encourage you to review this Privacy Policy periodically. Material
changes may be highlighted on the Site or communicated by other means where appropriate.

Terms of Use

Terms & Conditions

Acceptance
Welcome to the website operated by (“Fig MSP, LLC,” “Fig,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at www.figmsp.com and any related pages, content, or features (collectively, the “Site”).

By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Site. If you are using the Site on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

We may update these Terms from time to time. The “Last Updated” date will reflect changes. Continued use of the Site after changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

Eligibility
The Site is intended for users who are at least 18 years of age and are accessing it for business or
professional purposes. By using the Site, you represent that you meet these requirements. The Site is
not directed to children under 18.

Description of the Site
The Site provides general information about Fig MSP and our managed IT, cybersecurity, and related services. Content on the Site is for informational purposes only and does not constitute professional advice, an offer to provide services, or a binding commitment.

Accessing or using the Site does not create a client relationship or any obligation for Fig MSP to provide managed services. All managed services, support, monitoring, security services, and related work are governed exclusively by separate written agreements, including any Master Service Agreement (MSA), Statement of Work (SOW), Service Level Agreement (SLA), Data Processing Agreement (DPA), and related documents executed between Fig MSP and the client. In the event of any conflict between these Terms and a signed client agreement, the signed client agreement controls with respect to the services described therein.

Acceptable / Prohibited Use
You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not
to:

  • Use the Site in any way that violates applicable federal, state, or local laws or regulations;
  • Attempt to gain unauthorized access to any portion of the Site, other systems, or networks
    connected to the Site;
  • Interfere with or disrupt the operation of the Site or the servers or networks used to make the
    Site available;
  • Use any robot, spider, scraper, AI, or other automated means to access the Site for any purpose
    without our prior written permission;
  • Introduce viruses, malware, or other harmful code;
  • Harass, threaten, or harm others, or transmit any content that is defamatory, obscene, or
    otherwise objectionable;
  • Impersonate any person or entity or misrepresent your affiliation with Fig MSP or any other
    party
  • Use the Site to compete with Fig MSP or to develop competing products or services in a
    manner that violates these Terms or applicable law.

Intellectual Property
The Site and all of its content, features, and functionality—including but not limited to text, graphics, logos, icons, images, audio, video, software, data compilations, the Fig name and logo (including any
fig-fruit, leaf motifs, or custom design elements), and the overall look and feel—are owned by Fig MSP or its licensors and are protected by United States and international copyright, trademark, trade dress, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and view the Site for your personal or internal business informational purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Site except as expressly permitted by these Terms or with our prior written consent. All rights not expressly granted are reserved by Fig MSP.

User Submissions / Contributions
If you submit information through contact forms, inquiry forms, or other interactive features on the Site (including name, email, company, phone number, or message content), you grant Fig MSP a non- exclusive, royalty-free, worldwide, perpetual license to use, reproduce, and process that information solely for the purposes of responding to your inquiry, providing information about our services, and as otherwise described in our Privacy Policy.
You represent and warrant that any information you submit is accurate, that you have the right to submit it, and that it does not violate any third-party rights or applicable law. We reserve the right to refuse or remove any submission at our discretion.

Third-Party Links & Tools
The Site may contain links to third-party websites or integrate third-party tools or services. These links and tools are provided for convenience only. Fig MSP does not control and is not responsible for the content, privacy practices, or availability of third-party sites or services. Your use of third-party sites or tools is at your own risk and subject to the terms and policies of those third parties. 

Disclaimers of Warranties
THE SITE AND ALL CONTENT, MATERIALS, AND INFORMATION ON THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. 
TO THE FULLEST EXTENT PERMITTED BY LAW, FIG MSP DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Site or the servers that make it available are free of viruses or other harmful components. Any reliance you place on information obtained through the Site is strictly at your own risk. Information on the Site is general in nature and may not be current or complete.

Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FIG MSP, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF FIG MSP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SITE SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

Indemnification
You agree to defend, indemnify, and hold harmless Fig MSP and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site.

Governing Law & Dispute Resolution
These Terms and any dispute arising out of or relating to them or the Site shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles. You agree that any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Dallas County, Texas, and you consent to the personal jurisdiction and venue of such courts

Termination / Suspension
We may suspend or terminate your access to all or any part of the Site at any time, with or without cause or notice, including if we believe you have violated these Terms. Upon termination, the provisions of these Terms that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive.

Other Notes
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. These Terms constitute the entire agreement between you and Fig MSP regarding the Site and supersede any prior agreements relating to the Site. You may not assign these Terms without our prior written consent; we may assign them freely.

These Terms do not create any agency, partnership, joint venture, or employment relationship.